Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maarten.dejong100@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maarten.dejong100@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maarten.dejong100@gmail.com.

If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Items must be in new condition with tag and original packing slip for return. Items must be shipped back to our warehouse in 7 business days once the RMA approval has been processed Please note : We do not provide a return label for refunds or exchange. The only time we will provide a return label is when we shipped a wrong item. Thank you. If you have received a damaged item, please notify us within 2 days in order for an eligible exchange - Please note : We do not provide refunds on damaged items but only exchange. *please note that Christmas related products such as decoration/ Christmas theme clothing and home items are non refundable (exchange only if arrived damaged) **NO refund on Clearance items. Exchange only if damaged upon arrival. Please notify us within 3 days upon delivery if exchange is needed. Customers must return the item back to our office at their own cost in order for us to process the replacement. ***Lost package(domestic US Only). if the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed. Sellers may request to file a claim but a case number along with the staff/agent name and number must be provided within 2 business days from the date of delivery (provided by the courier). We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address. For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package. Clothing items : Please be aware that measurement may not be exactly shown on the listing as it may be slightly different due to the measuring method. We can process a return on buyers' pay for return. *claiming on a non-delivered item. As of Feb 2022, USPS /UPS no longer accept claims once their website indicates the package has been delivered. Customers may file a police report and use the report to file a claim with their home insurance. Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment. International non delivery package: Due to high volume of international shipment fraud, to be eligible for a claim on lost packages, please provide a letter from your local post office that the package is indeed not traceable and lost. A local lost report file to the police station maybe required as we may need to submit it to claim insurance on the package. We will also require 2 pieces of photo ID of the recipient and the seller in order for us to file a claim of the lost shipment. We do not provide refunds for lost shipment on international packages. If we are able to file a claim, we will reship the package. Please note that it is the recipient responsibility to file and pay any duty to their local custom for the package. The processing time for a claim on international package may take up to 120 days from the day of submission. Please verify the shipping address before ordering. Thank you. *for orders outside of Continental USA, item(s) maybe shipped from our international warehouse. In some rare circumstances, if an item is out of stock in our US warehouse, it maybe shipped from our int'l warehouse and delivered by local USPS within 7 to 9 days. *please note that if a the shipping courier left a notice for pick up and the recipient refuse to do so resulting the package to return to sender, we will not be responsible for any refund or lost shipment as it is recipient's responsibility to collect the package within the given time period. **please note int'l orders will be shipped from our int'l warehouse outside of USA